This happens to the "popular" (most used) buttons e.g Power or ON button, Volume buttons, an individual channel number button etc, on remote controls.Ī local TV or electronics repair service should be able to repair the CC button on the remote control, by opening the remote and then either cleaning the oxidized contacts of the CC button or coating the contacts with a special conductive silver paint. If you use this option a lot, the contact material under the button may be worn away. Unfortunately to turn it off you have to use the same method as above, except select off of course. If it doesn't work, try watching a few different TV channels in case the TV station is broadcasting a program without captions at that time. If the Closed Captioning now works the CC button on the remote is faulty. Using your remote press - Menu - select Setup - select Closed Captions - select ON. Thank you Question though-why does selecting Closed Captions Off in the menu not work. Edit: Initially I was saying 'Turn off closed captions' but then I simply said, 'Closed Captions' and that turned it off. (On some TV Boxes, this may be called Subtitle.
Navigate to Closed Captioning Setup using arrow keys and press OK/Select. Using the arrow keys, navigate to Setup and press OK/Select on the remote control. Edit: Initially I was saying 'Turn off closed captions' but then I simply said, 'Closed Captions' and that turned it off. The remote is receiving the audio command as I see it typed out on screen, but closed caption is still on. Setting Closed Captioning Using the Xfinity On-Screen Guide Access the guide's Main Menu. You can turn on Closed Caption by the following method. The remote is receiving the audio command as I see it typed out on screen, but closed caption is still on. Do you get an brief indication on the TV when first pressing the CC button on the remote control that Closed caption has been turned on? If not the CC button on the remote may be faulty.
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